I believe that the practices employed by the company in addressing my concerns have been misleading and unsatisfactory.
#Z gallerie out of business full#
I just want my full refund and never ever have to deal with them. Its ridiculous, unjust, unfair and discriminatory towards the customer since its only protecting the business 100% and theres no part in the policy about customer protection. They can hold both my money and the items for an indefinite time. The problem with them is that theyre unfair with the customer, meaning towards the end of October they can tell me theres another delay from vendor and I shall not be able to do anything about it but wait. So *** already waited 5 months after placing the order and paying in full, and now theyre telling me to wait another 4 months (end of October) and that too is an estimated time. The catch here is that there is no mention of a maximum delay limit. When I called again, they didnt offer any help but told me their policy according to which custom furniture order cannot be cancelled, it can be delayed and there will be no compensation for delay. They said theyll request the vendor for cancellation but a couple days later, they emailed saying order is in production now and refused my cancellation request. When I called to either escalate my order and have it delivered to me or cancel the order, I was told that the new estimated delivery is not even September but end of October. My family has been without sofas for too long since I placed the order with them (5 months) and I did not want to wait anymore and wanted to cancel the order. Instead of scheduling delivery after a several delays, in late June they told me the delivery date was pushed further to late September. It was initially delayed to late May/early June. “We definitely anticipate DirectBuy members benefiting from the Z Gallerie acquisition and vice versa,” he said.I purchased 2 custom sectional sofas and paid about $5,300 in February with an estimated delivery in early May. “Through these 32 to 34 stores, we would like to be able to support our DirectBuy customers with custom projects - through special-order kitchen cabinetry and possibly flooring, custom furniture, those types of things.”Īnd it could do this possibly through one of the store-within-a-store formats DirectBuy has developed. That would be a win on both fronts.”Īsked exactly how DirectBuy might go about this, Astle said, the club’s customers have missed the face-to-dace interaction they used to receive at the former buying club locations since the wind down. Customers are taking advantage of it, and we can leverage it to continue to support DirectBuy members. “The beauty of Z Gallerie,” Astle added, “is it’s there. “With the (return on investment) we’ve seen on the Website, it hasn’t made a lot of sense to continue to invest in brick and mortar at this point. 46 on Furniture Today’s most recent Top 100 with 2018 estimated furniture, bedding and accessory sales of $175 million and 76 stores at yearend, before the filing.Ī few months ago, DirectBuy launched a new e-commerce platform that has been gaining traction and making it tough to justify the brick-and-mortar expansion, Astle said. It simultaneously announced plans to close 17 locations, but more closings are planned. Founded by the Zeiden family and later sold to an investment group, Z Gallerie filed for Chapter 11 bankruptcy in March citing a liquidity crunch and failure to invest enough in e-commerce, a costly distribution operation and store expansion that wasn’t meeting performance goals. Through its DirectBuy Home Improvement affiliate, the home furnishings buying club, backed by KKR Credit Advisors, was the winning bidder at a May auction, paying $20.3 million for the Gardena, Calif.-based retailer’s headquarters and at least 32 stores.
DirectBuy, which acquired Z Gallerie assets through a bankruptcy auction this past month, will continue to operate the Top 100 company as a stand-alone business but sees an opportunity to promote its owns products and services at the brick-and-mortar stores, too.
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